Small businesses looking for a free CRM: Microsoft Dynamics 365 does not offer a free plan and its base license fee for sales starts at $65 per user, per month.Microsoft Dynamics 365 Is Not a Good Fit For Companies seeking to centralize enterprise resource planning (ERP) and CRM software: Microsoft Dynamics 365 offers various modular products that help businesses streamline customer communication and relationships, human resource processes, and business activities.You can add the Dynamics 365 Outlook App so you can access your CRM data within your Outlook mail client. In fact, it is included in our list of the best CRMs for Outlook integration. Organizations needing a CRM that integrates well with Outlook: Microsoft Dynamics 365 integrates well with all Microsoft products, including Outlook.

Alternatively, check out our guide listing the top ecommerce CRMs for more options. While Microsoft Dynamics 365 is enterprise-level software, it is still less complicated because of the limited amount of data you can track.

Midsize to large sales teams looking for an alternative to an ecommerce CRM: Traditional ecommerce customer relationship managers (CRMs) usually take more time to learn because they have multiple out-of-the-box features, such as order management and customer support.

It also offers seamless integration with Microsoft productivity and collaboration apps, making it ideal customer relationship management (CRM) software for companies that use Microsoft Teams and Outlook.

The apps allow you to manage several aspects of your business-including sales, marketing, service, human resources, and finance-from a single platform. Microsoft Dynamics 365 offers various software as a service (SaaS) modules. Visit Microsoft Dynamics 365 What We Recommend Microsoft Dynamics 365 For It’s best for midsize to large businesses needing a centralized, highly customizable platform for tracking and managing all business processes and customer communications. Microsoft Dynamics 365 reviews show that while pricey, especially for startups, it’s excellent software for automating workflows, managing processes, and omnichannel customer communication. Microsoft Dynamics 365 is a suite of modular apps designed to streamline business processes through smart automation as you scale.

Microsoft dynamics 365 cost